MyPropertyAI

Privacy Policy

Last updated: 20 October 2026

1. Who we are

MyPropertyAI is operated by Zovko Enterprises Pty Ltd, ABN 84 691 333 598, trading as MyPropertyAI ("MyPropertyAI", "we", "our" or "us"). This policy explains how we collect, use, store and share personal information when you use mypropertyai.com.au, the MyPropertyAI mobile app, any partner-branded version of our platform, and our connectors for AI assistants (together, the "Platform").

We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Questions about this policy go to info@mypropertyai.com.au.

MyPropertyAI is a property planning platform. We are not a mortgage broker, credit provider, financial adviser, real estate agent or conveyancer, and we do not hold an Australian Credit Licence or an Australian Financial Services Licence. We never ask a professional to assess you, and we do not collect credit reports or credit scores.

2. What we collect

You can browse most of the Platform without telling us who you are. Property data is shown to signed-in users only. When you create an account and build a plan, we collect:

Your account

  • Your name, email address and, if you give it, your phone number.
  • Your sign-in method and the consents you give (terms, matching, marketing, sharing your progress with a referring partner), with the wording and version you accepted and when.
  • Your privacy choices, and any changes you make to them.

Your plan

  • The property addresses and suburbs you search, save, compare or remove, and notes you make about them, including open home notes and ratings.
  • The answers you give when building a plan: what you are doing (buying a first home, investing, selling, building, renovating), where you are up to, and whether you already have a broker.
  • For first home buyers, a household income range. This is used only to check published government scheme caps. We do not use it to assess what you can borrow, and we do not share it with anyone.
  • Figures you type into calculators, such as a purchase price, a works budget, or a loan amount and interest rate you already have. These stay in your plan.
  • The professionals on your plan, which ones you have contacted or marked done, and the messages you ask us to send to them.
  • Which professionals you have chosen or searched for, and a firm you ask us to approach on your behalf.

Cashback

  • Settlement and completion details confirmed to us by the professionals on your plan, so we know when cashback is payable.
  • When a cashback becomes payable, the name and BSB and account number of the Australian bank account you nominate. We collect this at that point, use it only to pay you, and do not use it for any other purpose.

Technical and usage information

  • Device and browser type, IP address, referring site, pages visited and actions taken on the Platform.
  • Session recordings of how the Platform is used (mouse movement, taps, scrolling, navigation), provided by our platform host. See section 13.
  • The referral source you arrived from, such as a partner link or code, a friend’s referral link, or a partner-branded page, stored in your browser and on your account.
  • If you use the mobile app, your device’s notification token so we can send you plan updates, if you turn notifications on.

3. How we collect it

  • Directly from you, when you sign up, build a plan, use a calculator, contact a professional or contact us.
  • Automatically, through the technical and usage information described above.
  • From the professionals on your plan, who confirm to us when a service is complete or a transaction settles, so cashback can be paid. Professionals do not send us your financial details.
  • From a partner who referred you, limited to the fact that you arrived through their link or code.
  • From property data providers (section 7), which is information about properties and suburbs, not about you.

4. Why we use it

  • To run your plan: show property data, cost estimates and scheme checks, line up your team in order, track your progress and keep your plan for when you come back.
  • To introduce you to professionals you choose, and to pay you cashback when a qualifying service completes.
  • To respond to you when you contact us, and to tell you about changes to your plan, your team or your cashback.
  • To send you marketing by email only if you opted in, with an unsubscribe link in every message.
  • To operate, secure, test and improve the Platform, including understanding how people use it.
  • To meet our legal obligations, keep financial records, and manage disputes and claims.
  • To produce statistics that do not identify you, for example how many plans were started in a suburb.

5. AI processing

Parts of the Platform use large language models provided by Anthropic (the "Claude" models) to generate plain-English summaries of your plan, property snapshots and answers to your questions. To do this, the relevant parts of your plan (for example the property, your journey type and the cost figures on your plan) are sent to the model provider for processing. Under our arrangement with the provider, your data is not used to train their models.

AI outputs are general information only. They are not financial, credit, legal or tax advice, they can be wrong, and no decision about you is made automatically from them. If you connect your MyPropertyAI account to a third-party AI assistant such as ChatGPT or Claude, that assistant is run by its own provider under its own privacy policy; our connector only supplies your plan, team and cashback details to the assistant at your request.

Please do not enter other people’s personal details, or sensitive information such as health or financial hardship information, into chat or note fields.

6. Who we share it with

Professionals you choose

When you ask us to contact a professional on your plan (for example a conveyancer, building inspector, insurance broker, property manager or moving service), and you have given the matching consent, we send them your name, your email address, the message you approved and, where relevant, the property address. We never send your phone number unless you choose to share it, and we never send your income, savings, deposit, borrowing or other financial details to any professional. Once a professional has your details, they handle them under their own privacy policy.

Mortgage brokers

We do not send your details to a mortgage broker. Your plan shows you a broker who can help, together with their contact details and a disclosure of the fee we may receive. You contact them yourself from your own phone or email. If you quote your plan reference to them, that is your choice.

A partner who referred you

If you arrived through a broker’s or agent’s link and you choose to share your progress with them, they can see your name and email, what you are doing, where you are up to, key dates such as settlement, and how many homes you have saved. They never see the addresses you have saved, your money details or your messages. You can turn this off at any time in your privacy choices.

Partner-branded versions

If you use a version of the Platform under a partner’s brand, that partner and, where applicable, the person who shared the link with you can see which stage your plan is at and which of their services you have used. They do not see your property figures, your cost estimates or your messages. The platform, your account and your data remain with MyPropertyAI.

Service providers

We use third parties to host the Platform, send email and notifications, provide live chat, process property data and run the AI features described above. They may access personal information only to provide their service to us.

Other disclosures

We may disclose personal information where the law requires it, to our professional advisers and insurers, to a buyer or successor if our business is sold, and to enforce our terms. We do not sell personal information and we do not share it with data brokers.

7. Property data

Property values, sales history, listings, zoning and suburb data on the Platform come from third-party providers under licence, including Domain Insight and PropRadar, and business listings and ratings in the professional search come from Google Maps. This is information about properties, suburbs and businesses, not about you. It is shown to signed-in users for their own use, and our licences do not allow it to be copied, scraped, cached or redistributed.

We do not send your personal information to property data providers. A search for an address sends the address, not who is searching.

8. Direct marketing

We send marketing email only if you opt in, which you can do at sign-up or later in your privacy choices. Every marketing email has an unsubscribe link, and you can also opt out by emailing info@mypropertyai.com.au. Messages about your own plan, your team, your consents or your cashback are service messages, not marketing.

9. Overseas disclosure

Some of our service providers store or process information outside Australia, including hosting and AI processing in the United States and email and live chat tools in the United States and the European Union. From time to time we may also use support staff or contractors located overseas who can see account and plan details in order to help you. We take reasonable steps to ensure overseas recipients handle your personal information in a way that is consistent with the Australian Privacy Principles, including contractual obligations.

10. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections, access controls on our systems, and role-based access to partner and admin views. No internet service can be guaranteed secure. Keep your sign-in details to yourself and tell us straight away at info@mypropertyai.com.au if you think your account has been accessed by someone else.

11. How long we keep it, and deleting your account

  • Your account and plan are kept while your account is open, so your plan is there when you come back.
  • You can delete your account from your profile. We then delete or de-identify your plan, properties, notes and messages within 30 days.
  • Records we need to keep by law are kept longer: cashback payments, referral fee invoices and the consents you gave are kept for seven years for tax and financial record keeping, then deleted.
  • Session recordings and usage data are kept for a limited period by our platform host and then deleted.
  • Aggregated statistics that do not identify you may be kept indefinitely.

12. Access, correction and complaints

You can see and change most of your information in your account and your plan. For anything else, email info@mypropertyai.com.au and we will give you access to the personal information we hold about you, or correct it, usually within 30 days. We may need to verify who you are first.

If you think we have mishandled your personal information, email info@mypropertyai.com.au with "Privacy complaint" in the subject. We will acknowledge it within 7 days and respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

13. Cookies, analytics and session recording

We use cookies and browser storage to keep you signed in, remember your plan and your privacy choices, record where you arrived from (for example a partner link) and understand how the Platform is used. You can block cookies in your browser, but the Platform will not work properly without them.

Our platform host provides analytics and session recording that captures general interactions such as mouse movement, taps, scrolling and navigation. We use this only to find and fix problems and improve the Platform, never to make decisions about you or for marketing. Reasonable steps are taken to exclude passwords and payment details from recordings, but no recording tool can guarantee that everything typed on a page is excluded, so avoid typing sensitive information into free-text fields.

14. Children

The Platform is for adults. You must be 18 or over to create an account. We do not knowingly collect personal information from anyone under 18; if you believe we have, email info@mypropertyai.com.au and we will delete it.

15. Data breaches

If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

16. Links and other websites

The Platform links to professionals’ websites, partner sites, government schemes and other third parties. Their privacy practices are their own; this policy does not cover them.

17. Changes to this policy

We will update this policy when the Platform changes. The date at the top tells you the current version. For changes that affect how your personal information is shared, we will ask registered users to accept the updated terms and consents at their next sign-in.

18. Contact

Zovko Enterprises Pty Ltd, ABN 84 691 333 598, trading as MyPropertyAI

Email: info@mypropertyai.com.au

Website: mypropertyai.com.au