Privacy Policy | MyPropertyAI

This Privacy Policy ("Policy") explains how My Property AI ("Website Operator", "we", "our", or "us") collects, uses, stores, and protects personal information ("Personal Information") that you ("User", "you" or "your") may provide when using the mypropertyai.com.au website and any related products or services (collectively, the "Website" or "Services") in accordance with Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and any other applicable privacy laws.

It also explains the choices available to you about how your Personal Information is used, and how you can access and update it.

1. What Information We Collect

You can browse most of our Website without giving us any personal details. When you enquire about our Services or become a Customer of My Property AI, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

Your name and email address (if you sign up, contact us, or use forms)
Information you choose to provide when using calculators, tools, or submitting enquiries
Technical details automatically collected (such as IP address, browser type, referring site, and pages visited)
On-site interactions recorded for usability purposes (such as mouse movement, clicks, scrolling and navigation), as described in Section 7A below

2. How We Use Your Information

We only use your Personal Information where it's necessary and lawful to do so. This may include:

Operating and maintaining the Website and Services
Personalising your experience
Researching, developing and expanding our facilities and services
Responding to enquiries or requests
Generating statistical insights (without identifying individuals)
Meeting our legal and compliance obligations
Facilitating connections between users and relevant service providers (such as brokers, builders, real estate professionals, and other partners) where you choose to engage with them through the platform

3. Storage and Retention

We keep Personal Information only as long as needed to provide Services or as required by law.
When no longer needed, Personal Information is securely deleted.
Aggregated or anonymised data may be retained for research or analysis but will not identify you personally.

4. Sharing of Information

We do not sell or rent your Personal Information. We will use and disclose personal information for a range of administrative, management and operational purposes. This includes:

Administering billing and payments and debt recovery
Planning, managing, monitoring and evaluating our services
Quality improvement activities
Statistical analysis and reporting
Training staff, contractors and other workers
Risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives)
Responding to enquiries and complaints regarding our services
Obtaining advice from consultants and other professional advisers
Responding to subpoenas and other legal orders and obligations

We may contact you with information about services, updates, or opportunities that may be relevant to you, including those offered through our partners. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

We may also share relevant personal information with third-party service providers or partners where you have requested to be contacted or connected with them through the platform.

4A. Partners, Referrals and White-Label Services

We may provide our Services through third-party partners, including brokers, builders, real estate professionals, and other service providers.

In some cases, you may access My Property AI through a partner-branded or 'white-label' version of our platform. While the experience may be presented under a partner's brand, the underlying technology and data processing are provided by My Property AI.

If you choose to connect with a partner, request a quote, or submit an enquiry through the platform, relevant information you provide (such as your name, contact details, property details, and financial inputs) may be shared with that partner for the purpose of responding to your request or providing services to you.

Once your information is shared with a partner, that partner becomes responsible for handling your information in accordance with their own privacy policy.

We only share information that is necessary to facilitate your request and do not sell your personal information to third parties.

5. Your Rights (Australia & GDPR)

Under the Australian Privacy Act 1988 (Cth), you have the right to:

Access the Personal Information we hold about you
Request correction or updates to your Personal Information
Make a complaint if you believe your privacy has been interfered with

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) gives you additional rights:

Right of access – to know what information we hold about you
Right to rectification – to correct inaccurate or incomplete information
Right to erasure ("right to be forgotten") – to request deletion of your information
Right to restrict processing – to limit how your information is used
Right to object – to object to processing, including for direct marketing
Right to data portability – to receive a copy of your data in a machine-readable format or request transfer to another provider
Right not to be subject to automated decision-making – unless necessary for a contract or authorised by law

Our legal basis for processing Personal Information under GDPR will depend on the specific context but is usually one of the following:

Your consent
Performance of a contract with you
Compliance with a legal obligation
Our legitimate interests

To exercise your rights, contact us at info@mypropertyai.com.au.

6. Children's Privacy

Our Website is not intended for children under 16. We do not knowingly collect Personal Information from children. If you believe a child has provided us with information, please contact us so we can delete it.

7. Cookies

We use cookies to improve user experience and collect usage statistics.
Cookies are small files stored on your device.
You can disable cookies in your browser, but some Website features may not function properly if you do.

7A. Session Recording and Analytics

To help us understand how visitors use our Website and identify opportunities to improve the user experience, we use third-party session recording and analytics tools. These tools may record general website interactions such as mouse movement, clicks, scrolling and page navigation.

We take reasonable steps to avoid capturing sensitive information through these tools, such as passwords. However, no recording or analytics technology can guarantee complete exclusion of all information entered on a page.

Session recordings are used solely to improve the functionality, usability and performance of our Website and Services, and are not used to make decisions about individual users or for marketing purposes.

8. Data Security

We use reasonable technical and organisational measures to protect your Personal Information.
However, no method of transmission over the Internet can be guaranteed 100% secure. By using the Website, you accept this risk.

8A. Overseas Disclosure of Information

Some of the third-party service providers we use to operate our Website and Services (such as hosting providers, analytics tools, communication platforms, and data services) may be located outside Australia.

As a result, your Personal Information may be transferred to and processed in countries outside Australia. We take reasonable steps to ensure that any overseas recipients handle your Personal Information in accordance with applicable privacy laws and this Privacy Policy.

9. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and, where required, the Office of the Australian Information Commissioner (OAIC) and/or relevant EU supervisory authority, in line with applicable laws (including the Notifiable Data Breaches scheme and GDPR).

10. Links to Other Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect when published on this page. Please check back regularly for the latest version.

12. Acceptance of This Policy

By using the Website or Services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please stop using the Website.

13. Contact Us

If you have any questions about this Policy or how your Personal Information is handled, please contact us:

📧 info@mypropertyai.com.au